1. Introduction Hawks Cooling & Heating, LLC (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your choices. By using our website or services you agree to the terms below.
2. Information we collect a. Information you provide directly: name, email, phone, mailing address, billing details, job details, messages submitted via contact forms, service requests, and any files or photos you send. b. Automatically collected information: IP address, device and browser data, pages visited, referring/exit pages, clicks, and other usage analytics collected with cookies and similar technologies. c. Third-party sources: information from third-party services you choose to connect (examples: Google Maps, payment processors) and public sources.
3. How we use information We use your information to:
Provide, operate, and improve our services and website.
Respond to requests, schedule or dispatch service, and send confirmations/estimates/invoices.
Communicate about promotions, updates, and service reminders (where permitted).
Personalize content and analyze usage to improve the site.
Prevent, detect, and investigate fraud, security incidents, and abuse.
Comply with legal obligations.
4. Sharing and disclosure We may share information:
With service providers and partners (payment processors, hosting providers, marketing platforms, analytics) who act on our behalf.
When required by law, legal process, or to respond to claims.
To protect rights, property or safety of Hawks Cooling & Heating, our users, or the public.
With your consent (for example, when you request we share details with a contractor). We do not sell personal information to third parties.
5. Cookies & tracking We use cookies and similar technologies to operate the site, remember preferences, and collect analytics. You can disable cookies via browser settings, but some site features may not work properly if you do.
6. Third-party links & services Our site may include links, maps or embedded content (e.g., Google Maps). Third parties have their own privacy practices — please review their policies before using those services.
7. Data security We implement reasonable administrative, technical, and physical safeguards to protect information. However, no online transmission or storage is completely secure; we cannot guarantee absolute security.
8. Data retention We retain personal information only as long as necessary for the purposes described (service delivery, billing, legal obligations, analytics). When no longer needed, we delete or anonymize it.
9. Children Our services are not directed to children under 13. We do not knowingly collect personal information from children; if you believe we have, contact us to have it removed.
10. Your rights & choices Depending on your location, you may have rights such as: access, correction, deletion, restriction of processing, and objection. To exercise rights or opt out of marketing, contact us (see below). We will respond in accordance with applicable law.
11. International transfers If data is transferred across borders (e.g., to cloud hosts), we protect it consistent with this Policy and applicable legal safeguards.
12. Changes to this policy We may update this policy. We’ll post the effective date and a summary of material changes. Continued use after changes constitutes acceptance.
13. Contact For privacy questions or requests, contact: Hawks Cooling & Heating, LLC Phone: 352-888-1747
Email: hawkscoolingandheating@gmail.com
Effective date: December 08, 2025
1. Acceptance of terms These Terms of Use (“Terms”) govern your use of the Hawks Cooling & Heating website and related services (“Site”, “Services”). By accessing or using the Site you accept and agree to be bound by these Terms. If you do not agree, do not use the Site.
2. Use of the Site a. Eligibility: You must be at least 18 years old or otherwise able to form a binding contract. b. Permitted use: You may use the Site for lawful purposes and in accordance with these Terms. c. Prohibited conduct: You agree not to (including but not limited to) — use the Site for illegal activity; attempt to access restricted areas; interfere with Site operation; upload malicious code; infringe intellectual property rights; harass or abuse others.
3. Intellectual property All content on the Site — text, graphics, logos, images, design, and software — is owned by Hawks Cooling & Heating or its licensors and is protected by copyright, trademark and other laws. You may view and download content for personal, noncommercial use only. Any other use requires our prior written permission.
4. User content If you submit content (reviews, photos, messages), you grant us a non-exclusive, transferable, sublicensable, royalty-free worldwide license to use, reproduce, modify, publish, and display that content on the Site and in our marketing. Do not submit content you don’t own or that violates others’ rights.
5. Links to third parties The Site may include links to third-party sites. We do not endorse and are not responsible for third-party content, products, or services. Your use of third-party sites is at your own risk and subject to their terms.
6. Disclaimers THE SITE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
7. Limitation of liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAWKS COOLING & HEATING, ITS OFFICERS, EMPLOYEES, AGENTS OR LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF $500 OR THE AMOUNTS YOU PAID DIRECTLY TO US IN THE LAST 12 MONTHS FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.
8. Indemnification You agree to indemnify and hold Hawks Cooling & Heating and its affiliates harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Site or any violation of these Terms.
9. Termination We may suspend or terminate your access to the Site at any time for any reason, including violation of these Terms. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnity) will survive.
10. Governing law & dispute resolution These Terms are governed by the laws of the State of Florida without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Florida, and you consent to personal jurisdiction there.
11. Modifications We may revise these Terms at any time. Material changes will be posted with an updated effective date; your continued use after posting constitutes acceptance of the updated Terms.
12. Contact information If you have questions about these Terms or the Site, contact: Hawks Cooling & Heating, LLC Phone:
352-888-1747